Returns, Refunds and Cancellation Policy

Last updated: September 25, 2026

ocadol accepts return or refund requests when an item arrives damaged, defective, incorrect, or materially not as described. Requests must be submitted within 30 days after confirmed delivery.

Eligible issues

• Items damaged in transit.
• Items defective or unable to be used as described.
• Items different from what was ordered.
• Items materially different from their product-page description.

Not eligible

• Change-of-mind, buyer’s-remorse, or personal-preference returns.
• Wrong product, flavor, size, or quantity selected at checkout.
• Items opened, consumed, used, altered, emptied, contaminated, or customer-damaged — unless directly related to a reported defect.
• Returns sent without prior authorization.

Nothing in this policy limits rights that cannot be waived under applicable consumer law.

Request process

Email support@ocadol.shop within 30 days of delivery. Include the order number, checkout email, a description of the issue, and clear photos or video of the item and packaging. Do not send anything back until return instructions are issued.

Return shipping & fees

For approved claims, ocadol provides a prepaid return label or reimburses the approved return-shipping cost when a physical return is required. No restocking fee applies to approved eligible claims.

Approved returns go to:

ocadol
22465 Cambridgeport Sq
Ashburn, Virginia 20148
United States

Inspection & resolution

Once the return arrives, we inspect it against the reported issue. An approved claim may be resolved with a refund, replacement, or another lawful solution accepted by the customer. Claims may be denied if the item doesn’t match the order or approved reason, or if requested evidence isn’t provided.

Refund timing

Approved refunds are issued to the original payment method within 5 business days after approval or inspection. Banks and card issuers may require an additional 5–10 business days to post the credit. We don’t control financial-institution processing times.

Contact

Email: support@ocadol.shop
Phone: +1 435-655-5705